I'm new to tattoos so don't know much about them. I wanted high-quality work for sure, but I also wanted a good experience. I wanted a tattoo in memory of my late wife who was a pen & ink artist. I chose one of my wife's pieces hoping to get it done exactly. I called and spoke with Genevieve who explained how it all worked. A couple emails and another call got all my questions answered ... mostly I was worried about size but Genevieve assured me that it's easy to resize and adjust while there, so no worries. On the day Rene was my artist. She was awesome - right away she made me feel completely at ease and in good hands. Felt great. The tattoo turned out perfectly ... an exact match to the artwork - everyone loves it. I really like this place ... very sweet energy, really terrific work from Rene, and appreciated that Genevieve got me in there so effortlessly (and quickly). If I ever get a second tattoo, I'm definitely going back.